NTL Ireland withdrew its Dublin phone service 12 days ago without notice or even a supporting cust care line, many customers listening to the Saturday evening news learned that the service had been withdrawn, there was a “health & safety” issue with the installed device…
Many shocked users, will their house burn down if they don’t plug it out now!
Well thats a dramatic way to cease a service, will analogue TV service go that way too?
Then today NTL send the first of 3 letters to customers that they say they were told to send by ComReg. The letter is all about Modem Hi-Jacking, a bit difficult to get your modem hi-jacked if your phone provider is (was) NTL, expect ex NTL customers to telephone their complaints in 6 weeks time when Eircom reinstall lines for stranded customers.
The company that made the unit Tellabs Inc. has shipped 600K of them, and claim the cause of fault to be poor installation.
A recent uk NTL recorded msg said
“Hello. You are through to NTL customer services. We don’t give a f**k
about you. We are never here. We just will f**k you about, basically,
and we are not going to handle any of your complaints. Just f**k off
and leave us alone. Get a life.”